An Account Executive in Logistics plays a key role in managing client relationships, ensuring the smooth transportation of goods, and coordinating with internal teams to meet customer needs. Here's a breakdown of the roles and responsibilities:

✅ Job Role: Account Executive – Logistics

The Account Executive acts as the main point of contact between logistics service providers and their clients, handling everything from onboarding new customers to ensuring timely delivery of shipments.

📌 Key Responsibilities:

1. Client Relationship Management

• Serve as the primary contact for assigned clients.

• Build and maintain long-term relationships with customers.

• Understand client needs and tailor logistics solutions accordingly.

• Handle customer complaints and resolve issues promptly.

2. Sales & Business Development

• Identify new business opportunities within existing accounts.

• Generate leads and convert them into clients.

• Prepare and present proposals or pricing quotes.

• Achieve sales targets and KPIs.

3. Logistics Coordination

• Coordinate with operations teams to ensure timely pick-up and delivery.

• Track shipments and provide updates to clients.

• Handle documentation (e.g., bills of lading, invoices, shipping documents).

• Work with warehouses, carriers, and third-party logistics (3PL) providers.

4. Reporting & Documentation

• Prepare regular reports on account status, shipment performance, and sales.

• Maintain accurate client records in CRM systems.

• Monitor client credit limits and payment status (if applicable).

5. Problem Solving & Issue Resolution

• Investigate and resolve delivery issues, delays, or damages.

• Coordinate with internal departments to implement corrective actions.

6. Market & Industry Knowledge

• Stay updated on logistics trends, freight rates, and regulations.

• Provide market insights to help improve client service.

🎯 Skills Required:

• Strong communication and negotiation skills

• Knowledge of logistics, freight, and supply chain operations

• Customer service orientation

• Proficiency in CRM and logistics software (TMS, ERP)

• Problem-solving ability

• Time management and multitasking

🧾 Typical Background:

• Education: Bachelor's in Business, Logistics, Supply Chain, or related fields.

• Experience: 1–3 years in logistics, freight forwarding, or sales roles preferred.